| Our category approval services
come with an approval guarantee even if it takes a few attempts for approval.
We currently have a 100% success rate to date and will continue to work
with each client until our obligation is fulfilled. If for some reason
you are not approved we will initiate a full refund as long as our consulting
service instructions during the process are followed. |
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| Below are circumstances
in which we will not refund once payment for our ungating
services is verified: |
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We will not refund if
your Amazon account's health or metrics are the reason of your denial and/or
the ability to submit an application. Please review your metric prior to
paying for our service as we have zero control over your Amazon sellers
account status.
(Added: 05/23/2016)
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We will not refund for
paid services if the client "suddenly discovers" after purchasing our service
(or obtain documentation from us) that you are already approved/ungated
for the category you requested assistance. (Added: 09/01/2016)
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We will not refund for
paid services if the client has a sudden case of "buyers remorse" after
purchasing our service. (Added: 09/09/2016)
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We will not refund or
ungate another category in place of a category ungating purchased. Please
verify the exact service you need prior to purchasing our services. (Added:
09/12/2016)
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If we have provided assistance
to you (or your company) and have not heard from you in weeks, or even
more than a month, we will then consider your ungating a "success".
As a company we work with all clients on a "one-on-one basis" from start
to finish. Replying to us weeks later stating there was issues with your
application will not be tolerated. We expect reasonable reply times
from our clients as you would from us regarding our service. At such times,
no
refunds will be granted due to communication negligence on the client's
behalf. We can't continue to assist client's without proper communication
from both parties. (Added: 10/01/2016)
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If you made a purchase for one
of our "category ungating bundles" (2 or more categories) please know that
we will
only refund for those categories not ungated. (Added:
12/05/2016)
Example:
You made a purchase for
our "Beauty Products and
Grocery
& Gourmet Foods" category bundle. We successfully ungated the Beauty
Products, but you decided not to pursue the Grocery & Gourmet Foods
category for whatever reason. At that time we would initiate a "partial
refund" for the one category where our services were never rendered.
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We will not refund or
ungate a category ungating service purchased for one marketplace in place
of another. In other words, if you purchase our Clothing
and Accessories category ungating service for the US marketplace but
decided you needed the UK marketplace Clothing
category ungated instead this would not be honored. Also, purchasing an
"available" category ungating service for one marketplace to wish later
of transferring the purchase of services to a different marketplace that
has a "waiting list" will not be honored. We respect everyone in our waiting
list the same as we do every other client. These practices will not be
accepted. Please verify the exact service and marketplace you need prior
to purchasing our services. (Added: 12/31/2016)
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After receipt of payment from
a client we will request specific Amazon seller account information in
order to assist you properly. We expect that all information provided be
exact and accurate by the client. To add, this information should not change
during the application process unless approved by our team. The constant
changing of account names, mailing address', countries, or not wishing
to follow our ungating procedures will result in no refunds being
issued due to neglect. We expect precise information from each client in
order to properly assist in the fastest manner possible.
(Added: 2/04/2017)
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AMZ Ungating will not be
responsible nor refund the rendering of our services should Amazon
changes their "category/directory structure layout" or determine that your
recent category approval (we assisted with) has been suddenly revoked.
This includes examples such as, but not limited to: account suspension
issues, ASIN issues, brand gated issues, neglectful seller account management,
or lack of or no sales activity in that certain category once approved.
We do not control Amazon nor an Amazon sellers account once approved with
our services. (Added: 4/10/2017)
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AMZ Ungating will not honor
refunds should a client state they never received our documentation
whereby it was sent to their "confirmed PayPal email" initially. Please
ensure your PayPal email is active and will accept email. We ask each client
to check spam, junk, or trash folders to ensure our emails do not get accidentally
filtered or deleted. (Added: 4/10/2017)
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As months progress Amazon continues
to make their category approval process more strict. As a client (as also
stated above) we expect quick communication regarding the submits as well
as Amazon's responses to us in a timely manner. We expect that your application
be submitted within 24-48 hours per our request to do so. We also expect
that all Amazon responses (other than approvals) be forwarded to us within
24 hours so we may instruct your next course of action. Waiting days (or
even a week) will not help you in this process whatsoever as things change
that quickly. If we encounter a client that isn't pursuing their ungating
or displays a form of neglect and/or of procrastination we will quickly
discontinue services and no refunds will be issued for these reasons.
We simply refuse to battle both Amazon as well as a neglectful client during
this process. (Added: 4/10/2017)
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AMZ Ungating only provides ungating
services. Some categories such as Automotive
& PowerSports, require a website to be submitted for review before
they will approve the seller. With that said, we only provide "Web Site
assistance (if required)" at this time. Website assistance is recognized
only
as reviewing a client's current website (structure/layout) and offering
any advice needed to ensure the clients is approved by Amazon. At this
time, we do not build/develop websites for clients. Please do not
expect this should you purchase our services as it is not included in our
service fee. Refund requests for "website reasons" will not be honored!
as this is an expense beyond the scope of our services.
(Added: 7/30/2017)
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As of October, 2017 Amazon continues
to change their "category/directory structure layout" as well as have unforeseen
"glitches" or "auto approvals" in some categories. A lot of these auto
approvals are based on multiple factors from account history, sales volume,
etc. Not all sellers are equal by any means. To add, the outcome for each
seller can't be predicted unless by trial and error in attempting the service
purchased. Meaning if a client pays for our service(s) and the approval
process is found to be "easier" this does not mean the client is entitled
to a refund as we have began a service in which was paid and delivered
to the client. Please keep this in mind when purchasing our services. We
invite you to try ungating the category or subcategory prior to obtaining
our services. (Added: 10/08/2017)
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With subcategories a client
may find one or multiple category approvals needed in order to sell a particular
product. Should a product you wish to sell be categorized by multiple subcategories
(imposed by Amazon) please understand that this does not mean we will ungate
every sub-category required for the same cost of service. An example would
be if you purchased Dietary Supplements
and realize you may need approval also for
Sports
Nutrition in order to sell your product(s). In this case we do not
give a refund if we have assisted you in obtaining approval for the
service purchased. However, we will give you a discounted rate and assist
you in the additional category/categories needed. (Added: 10/09/2017)
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Please be advised that once
a payment is made we will send the client our initial welcome email. This
email will provide instructions on how to proceed as well as request your
account seller information. Without this we CAN NOT begin your service(s).
We ask that you not forget to submit your information to us as it will
be stated in both our email as well as in the PDF. Failure to submit
your information weeks later is no excuse for a refund! We ask that
you submit your information to us as soon as humanly possible as this will
add you into our client queue so we may begin your service. (Added:
11/16/2017)
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If you paid AMZ Ungating for
a category/subcategory ungating service and were approved please know that
there may future restrictions based on the product in which you wish to
sell. Some of these may include: ASIN, Brand, hazmat, frustration free
packaging, etc. Please know these restrictions are imposed by either the
brand label or Amazon. Assistance with these restrictions ARE NOT
part of our service or the category approval process offered. These are
additional restrictions a seller must pass before they may sell a specific
product. If we assisted you with your category approval and you were approved
please know that these additional restrictions do not entitle you to
a REFUND! Each restriction is a separate process and are NEVER
included with our service(s). (Added: 01/18/2018)
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The past month we have found
many clients purchasing our services from "aged" add-to-cart items. Should
your purchase for our service(s) be a different amount as appeared on our
website we will either; a.) return funds to you where you may have overpaid,
b.) request additional funds if required, or c.) will refund you the amount
in which you paid. This occurrence has happened a few times where a client
may have added a service to their shopping cart and came back months later
and paid. Please be mindful of the price in your shopping cart at checkout
compared to the price as shown on our website at your time of purchase.
(Added:
02/02/2018)
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Many clients purchasing our
service(s) are waiting a long period of time before starting our ungating
process. Some more than 6 months in fact! If you purchase a service from
us we ask that you not wait an extended period of time and are prepared
to begin our service(s) immediately. Otherwise, we ask that you not pay
until you are prepared to start the process. Please know that we may have
closed out your client case file for no communication, especially if we
never heard back from you. When this occurs please know there will be
no
refunds! (Added: 04/21/2018)
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Should a client purchase a service
from us and it is determined that they do not need our service after the
fact our service was provided please know there will be
no refunds.
As a client we expect YOU to know what category, sub-category or brand
YOU are needing assistance with prior to obtaining our service(s). If you
are unsure what you need please simply ask us so there is no confusion
later during the process. (Added: 05/30/2018)
Product Restriction(s) Instructions:
To check your items for restrictions please use the below method:
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Login to your Amazon Seller
Central account.
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Once logged into your Seller
Central please select the correct marketplace.
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Next, click/hover over the "Inventory"
link and select "Add a Product" in the drop down menu.
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Locate the search box and perform
a UPC, ASIN or Keyword search for the product you wish to sell.
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In the search results, click
the "Listing limitations apply" link beneath each product result to view
the product restriction(s) for that item. Amazon may state multiple restrictions
for any specific product.
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In late May, 2018 we began seeing
a very small percentage of our clients having issues with their category
and subcategory approvals. While it has happened occasionally the last
few years it has become more noticeable today for a seller to receive a
reply from Amazon stating something such as "We reviewed your application
and determined that you are not eligible to sell XXX products". For
some this is the reply some sellers received after an approval for another
category/subcategory just days or weeks prior in many cases. When a seller
receives this type message from Amazon it normally means Amazon has flagged
the sellers account internally based on certain criteria such as: problems
verifying documents, seller metrics, account age, monthly/yearly sales volume,
buyer feedback, seller feedback, etc. If you receive a response with the wording "you are not
eligible to sell" from an Amazon representative please know this means
Amazon is restricting you from being approved based on your sellers account
and not the documents you are providing. Most sellers overlook this response
being made of "not eligible" in the representative's case reply. Based
on our testing we advise in these situations to wait a few weeks and
resubmit again. Normally 30-60 days will clear this up we have found for
the majority of sellers. As a reminder, seller metrics are normally not
updated on the backend as often as a seller views them in their account
once flagged. Meaning they may show your metrics are fine in your account
yet Amazon's backend still has your account in a "at risk" status. Should
a client purchase a service from us and receives this type reply from Amazon
we will ask that you contact us and hold your submit for a later date.
Also, in this case there shall be no refunds as it is beyond our
control and this type denial is based on your seller account with Amazon
and not our service being rendered in these instances. (Added: 06/18/2018)
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Since 2016, Amazon has constantly
changed it’s application processing time based on many factors including; new
category additions, category mergers, category deletions, updating their approved supplier list, restructuring, Covid-19, etc. When these changes occur Amazon representatives can change their average "review time" (aka "under review" status) by the day. Approval times can often range from less than an hour to as long as 48 days (we have personally witnessed with our own accounts) to get a reply from an Amazon representative. Please note that once your application is submitted to Amazon that our company can not speed up their review processing time frames. We have found it best to not pester them and just patiently await their reply. While we understand waiting can be truly frustrating for any client please know that we will not refund a existing paid service should a client grow tired of awaiting a response from Amazon. While we often state "average time frames" we see with our services AMZ Ungating has zero control over Amazon's application review time line in the end. Representatives will review the applications as required. (Added: 10/13/2020)
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Since 2016, Amazon has constantly
changed it’s application processing time based on many factors including; new
category additions, category mergers, category deletions, updating their approved supplier list, restructuring, Covid-19, etc. When these changes occur Amazon representatives can change their average "review time" (aka "under review" status) by the day. Approval times can often range from less than an hour to as long as 48 days (we have personally witnessed with our own accounts) to get a reply from an Amazon representative. Please note that once your application is submitted to Amazon that our company can not speed up their review processing time frames. We have found it best to not pester them and just patiently await their reply. While we understand waiting can be truly frustrating for any client please know that we will not refund a existing paid service should a client grow tired of awaiting a response from Amazon. While we often state "average time frames" we see with our services AMZ Ungating has zero control over Amazon's application review time line in the end. Representatives will review the applications as required. (Added: 10/13/2020)
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With the rise of COVID we have also seen a rise in people's emotions more and more. Should any client feel the need to engage in abuse or vulgarity towards our specialists please know that it will result in immediate termination of your service without refund. We ask that you remain professional at all times during your service and treat us as you would like to be treated, always! (Added: 12/11/2020)
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