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Amazon Category Requirements:
Each Sellers must meet the minimum Amazon Seller Performance metrics as stated below, otherwise they will be  rejected immediately.
Seller must be registered for the Amazon Professional Seller Plan.
Seller must have a pre-fulfill cancel rate less than 2.5%.
Seller must have a order defect rate less than 1%.
Seller must have a late shipment rate less than 4%.
Will you need access to my Amazon seller account?
We will NEVER request direct access to your Amazon account while assisting you during the category ungating process. We work with you to understand the process of getting approved from start to finish. Our process is unique for each and every client. We are here to guide and assist you through the application process.
Is this an instant download once payment is complete?
No. Once payment is approved by our staff each seller will be emailed (PayPal email only) and the process will begin within 12 hours from receipt of payment. The process will request information from you by form submission along with any pertaining documentation you may have at this time. Please allow extra time if payment is made on weekends as we DO NOT currently work on weekends.
I see that you offer bundles on your website but it is not a bundle I am needing. Do you offer custom service bundles?
We currently offer service bundles by marketplace but of course we can't offer every bundle combination a seller would request. If we do not offer a bundle service you are needing please contact us to request your special bundle needs. We are happy to work with a client at any time based on their category ungating needs.
Do you offer any discounts for your services?
If you are purchasing a single service from us we do not offer discounted rates. Although, if you are a returning client or if you are purchasing multiple services from us we are happy to provide a discounted rate. Please contact us to discuss your needs.
Do you offer "Brand Ungating" services?
No, we do not offer brand ungating services at this time. Please be reminded that while we assist with category ungating it is not the same as brand ungating. This is two seperate ungatings.
Do you provide website development assistance?
We do not build or develop websites at this time. Website development is never included in our services and is beyond the scope of our services.
Do you provide Amazon seller account validation/verification documents for new or updated accounts?
We do not provide validation/verification documents for Amazon seller accounts at any time. Please consult with Amazon as to what they specifically need from you and obtain them as requested. Amazon does have the means to validate your documents. We encourage you to never submit falsified documents during their request.
How long does it take to be approved?
Over the last few months normally our approvals have ranged from less than an hour to nearly a month at times once you receive the required documentation from us. When submitting for category approval there is really no exact time frame. You are simply at the mercy of the representative that is reviewing your information. Any additional information or image requests will also slow your process down by a representative.
Does fashion jewelry ungating also include "fine" jewelry?
We only provide ungating assistance to sellers wishing to be approved for the category of Fashion Jewelry. "Fine" Jewelry requires more tedious restrictions, rules and includes having your items individually stamped along with proof of quality documentation. At this time we only offer Fashion Jewelry ungating assistance.
Do you offer ungating for every category?
At this time we are trying to add more and more categories although we only offer approval and ungating services for categories shown on our website. We will never ungate highly regulated categories such as "Wine" and a few others due to legal restrictions, etc.
What happens if Amazon denies my category approval request?
If your case application was denied for category approval (aside from seller metrics or not having a pro seller account) we will continue to assist you with resubmitting your application with necessary changes for approval. If Amazon denies your category approval request please verify that you have an Amazon "Pro" seller subscription which is required to gain access to all gated categories. Also, your account must meet the required Amazon seller metrics outlined on their website. Again, please verify your Pro seller account meets the required health and seller metrics before requesting our services.
Can I share my ungating information with other sellers?
The information we provide is for your exclusive use only. We ask that you please not share them with other sellers as it could possibly cause your own account to have issues based on vendor information, ip address', etc. on how Amazon tracks sellers and applications. Documentation and services rendered are only to be used during your OWN approval process. Additional images may be provided only if needed while applications are not.
What if I'm not approved? Refunds?
Our category approval services come with an approval guarantee even if it takes a few attempts for approval. We currently have a 100% success rate to date until our obligation is fulfilled. If for some reason you are not approved we will initiate a full refund.
Below are circumstances in which we will not refund once payment for our ungating services is verified:
  • We will not refund if your Amazon account's health or metrics are the reason of your denial and/or the ability to submit an application. Please review your metric prior to paying for our service as we have zero control over your Amazon sellers account status. (Added: 05/23/2016)
  • We will not refund for paid services if the client "suddenly discovers" after purchasing our service (or obtain documentation from us) that you are already approved/ungated for the category you requested assistance. (Added: 09/01/2016)
  • We will not refund for paid services if the client has a sudden case of "buyers remorse" after purchasing our service. (Added: 09/09/2016)
  • We will not refund or ungate another category in place of a category ungating purchased. Please verify the exact service you need prior to purchasing our services. (Added: 09/12/2016)
  • If we have provided assistance to you (or your company) and have not heard from you in weeks, or even more than a month, we will then consider your ungating a "success". As a company we work with all clients on a "one-on-one basis" from start to finish. Replying to us weeks later stating there was issues with your application will not be tolerated. We expect reasonable reply times from our clients as you would from us regarding our service. At such times, no refunds will be granted due to communication negligence on the client's behalf. We can't continue to assist client's without proper communication from both parties. (Added: 10/01/2016)
  • If you made a purchase for one of our "category ungating bundles" (2 or more categories) please know that we will only refund for those categories not ungated. (Added: 12/05/2016)

    Example:
    You made a purchase for our "Beauty Products and Grocery & Gourmet Foods" category bundle. We successfully ungated the Beauty Products, but you decided not to pursue the Grocery & Gourmet Foods category for whatever reason. At that time we would initiate a "partial refund" for the one category where our services were never rendered.
  • We will not refund or ungate a category ungating service purchased for one marketplace in place of another. In other words, if you purchase our Clothing and Accessories category ungating service for the US marketplace but decided you needed the UK marketplace Clothing category ungated instead this would not be honored. Also, purchasing an "available" category ungating service for one marketplace to wish later of transferring the purchase of services to a different marketplace that has a "waiting list" will not be honored. We respect everyone in our waiting list the same as we do every other client. These practices will not be accepted. Please verify the exact service and marketplace you need prior to purchasing our services. (Added: 12/31/2016)
  • After receipt of payment from a client we will request specific Amazon seller account information in order to assist you properly. We expect that all information provided be exact and accurate by the client. To add, this information should not change during the application process unless approved by our team. The constant changing of account names, mailing address', countries, or not wishing to follow our ungating procedures will result in no refunds being issued due to neglect. We expect precise information from each client in order to properly assist in the fastest manner possible. (Added: 2/04/2017)
  • AMZ Ungating will not be responsible nor refund the rendering of our services should Amazon changes their "category/directory structure layout" or determine that your recent category approval (we assisted with) has been suddenly revoked. This includes examples such as, but not limited to: account suspension issues, ASIN issues, brand gated issues, neglectful seller account management, or lack of or no sales activity in that certain category once approved. We do not control Amazon nor an Amazon sellers account once approved with our services. (Added: 4/10/2017)
  • AMZ Ungating will not honor refunds should a client state they never received our documentation whereby it was sent to their "confirmed PayPal email" initially. Please ensure your PayPal email is active and will accept email. We ask each client to check spam, junk, or trash folders to ensure our emails do not get accidentally filtered or deleted. (Added: 4/10/2017)
  • As months progress Amazon continues to make their category approval process more strict. As a client (as also stated above) we expect quick communication regarding the submits as well as Amazon's responses to us in a timely manner. We expect that your application be submitted within 24-48 hours per our request to do so. We also expect that all Amazon responses (other than approvals) be forwarded to us within 24 hours so we may instruct your next course of action. Waiting days (or even a week) will not help you in this process whatsoever as things change that quickly. If we encounter a client that isn't pursuing their ungating or displays a form of neglect and/or of procrastination we will quickly discontinue services and no refunds will be issued for these reasons. We simply refuse to battle both Amazon as well as a neglectful client during this process. (Added: 4/10/2017)
  • AMZ Ungating only provides ungating services. Some categories such as Automotive & PowerSports, require a website to be submitted for review before they will approve the seller. With that said, we only provide "Web Site assistance (if required)" at this time. Website assistance is recognized only as reviewing a client's current website (structure/layout) and offering any advice needed to ensure the clients is approved by Amazon. At this time, we do not build/develop websites for clients. Please do not expect this should you purchase our services as it is not included in our service fee. Refund requests for "website reasons" will not be honored! as this is an expense beyond the scope of our services. (Added: 7/30/2017)
  • As of October, 2017 Amazon continues to change their "category/directory structure layout" as well as have unforeseen "glitches" or "auto approvals" in some categories. A lot of these auto approvals are based on multiple factors from account history, sales volume, etc. Not all sellers are equal by any means. To add, the outcome for each seller can't be predicted unless by trial and error in attempting the service purchased. Meaning if a client pays for our service(s) and the approval process is found to be "easier" this does not mean the client is entitled to a refund as we have began a service in which was paid and delivered to the client. Please keep this in mind when purchasing our services. We invite you to try ungating the category or subcategory prior to obtaining our services. (Added: 10/08/2017)
  • With subcategories a client may find one or multiple category approvals needed in order to sell a particular product. Should a product you wish to sell be categorized by multiple subcategories (imposed by Amazon) please understand that this does not mean we will ungate every sub-category required for the same cost of service. An example would be if you purchased Dietary Supplements and realize you may need approval also for Sports Nutrition in order to sell your product(s). In this case we do not give a refund if we have assisted you in obtaining approval for the service purchased. However, we will give you a discounted rate and assist you in the additional category/categories needed. (Added: 10/09/2017)
Why should I sell in categories that require category approval?
It's simple! The more categories you have the ability to sell in, the more opportunities you will have for faster business growth with less competition.
Can I do the category approval process myself?
Yes, you may! Although, If you are like so many you have found the difficulty in being approved. You will soon be frustrated and confused after being denied over and over again. The category process for many categories is time consuming. You will be asked over and over for corrections if you fail to give the representatives exactly what they request. Most would rather use their time sourcing products to sell on Amazon rather than trying to get ungated. What is your time worth?
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